There is a big difference between "hard of hearing" and "hard of listening." The latter can be either neurological or psychological or social. Have noted some headlines about China not hearing protests in Hong Kong. Wrong. They hear them, they're ignoring them. (Like some snide poster.)
Agree it is sometimes a tricky point about "I'm sorry" meaning either an expression of sympathy or an apology.
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Agree it is sometimes a tricky point about "I'm sorry" meaning either an expression of sympathy or an apology.